5 Important Steps for Onboarding Your Club

So your club is joining PlayHQ – congrats! You’re already on your way to a world of smarter, simpler sports administration. But before you put your feet up and let PlayHQ do the rest, here’s a few important tasks you need to tick off to make sure you’re getting the most out of the platform.

1. Fill out your club’s information

First of all, we (and everyone else) need to know who you are! Log into the PlayHQ Admin Portal to fill out your club’s details – name, address, website, contact details, a short description of your club, and so on. You’ll get to upload your logo here, too. This is the information that potential players will see on PlayHQ when they’re searching for games, teams and clubs – so make sure it’s all accurate! You can read more about setting up your club details here.

2. Set up Stripe Payments

This is the big one. PlayHQ’s integration with Stripe is how we handle your club’s financial transactions. If you don’t complete this step, you won’t be able to create registrations, accept membership fees, or upload merch for sale. In your PlayHQ Admin Portal, head to My Organisation, then Overview, and look for the Payments tab. This is where you can fill out your club’s ABN, business name, GST status and bank details. There’s a few extra security measures here, too – you’ll need your club treasurer, president, or another authorised representative to upload a photo of their passport or other legal ID. Once you submit these, your Stripe gateway is activated and you’re good to go! Read more about setting up Stripe on our Support Pages.

3. Create your registration forms

Once we’ve got your club details and Stripe Payments set up – and once your league or association has invited your club to join a competition – you’re ready to create your registration forms. You can customise these with specific start and end dates, different age groups and price points. For a detailed breakdown on how to get different registration flows up and running, check out our Support Pages.

4. List your merchandise

Next, you’ll want to create listings for all the club merchandise players and participants can purchase during registration. This might include uniforms, equipment, accessories... you name it. In the PlayHQ Admin Portal, go to Merchandise, then Products. For each product you can write a description, upload photos, set variations for different sizes and colours, and even include personalisation options (who doesn’t want their name printed on the back of a jersey?) Read more about managing your club merchandise here.

5. Connect your Mailchimp account

Last but not least, you’re going to want to connect your club’s Mailchimp account (and if you don’t have a Mailchimp account already, you can sign up here). This is the easiest way for you and your organisation to quickly access and sync your entire member contact database. In your Admin Portal, go to Settings, then General, then look for the Integrations tab. Check out our Support Pages for more detailed instructions.

And there you have it! As always, if you have more questions, or if you’re having any difficulty getting set up, just head to our Support Portal. 

Happy onboarding – and we’ll see you at the game.